Steven J. Anderson is the founder and president of the Total Patient Service Institute (www.TotalPatientService.com) that specializes in implementing the highest level of patient service, communication and management skills in dental practices. Over the last twenty-five years he has spoken at every major dental meeting in North America, Australia and the United Kingdom, conducted hundreds of seminars, worked with thousands of dental practices to increase their productivity through patient communication, written over 100 articles for dental industry publications, authored 9 books, and produced dozens of audio and video learning programs. In 1995, he co-founded the Crown Council®, (www.CrownCouncil.com) an international association of leading dentists and dental teams. Through the Crown Council, he co-founded the Smiles for Life® Foundation, (www.SmilesForLife.org) which has raised over $38 million dollars in the last dozen years for children’s charities worldwide. He has been named the “Dental Businessman of the Year” by Excellence in Dentistry.